Returns are processed every Wednesday and Friday. You will be contacted via email on Wednesday or Friday with a confirmation of your refund or confirmation that your exchange order has started preparation. Order preparation takes 2 days or less for in-stock exchange orders.
Buyer is responsible for return shipping fees. Monetary refunds will cover the retail price less all shipping fees. Send your return/exchange order to the Sundara address on your package.
In order to receive your credit or refund you must:
If you would like to exchange your hair, the fastest way to do so is to place the new order first, then fill out the return request and send your return order. This way we will ship your new order immediately, and then give your credit for your return once we receive it.
If you need to receive your return credit first, then you can fill out the return request, ship your order to us, and we will send out your new order after the return order is received.
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